FAQs
What's so special about your services?
“The Ebook-filer” provides you with high quality products and services with the best 'pocket-friendly' price you cannot find anywhere else in the world.


Our sole aim is to ensure your ideas reach the right people while paying attention to other things with your budget.


Imagine paying between #80,000 - #150,000 to publish an Audiobook!

How long will the delivery take?
Delivery will only take between 24-72 hours. 
Has my order been sent yet?
When we send order, we will send an email to the address provided when placing the order (address provided during 'Checkout').  
Do I need to set up an account to place an order?
No, you can use`Directly Checkout' if you would prefer not to set up an account with us. 

If you need help registering your account, feel free to contact one of our Customer Service Team by email at support@ebook-filer.com.    
Which payment methods does u0022Ebook Filer“ accept?
You can pay online in a completely secure environment with MasterCard, Visa, Verve, or American Express cards.  
Can I pay using PayPal?
No, but pending. PayPal is a secure payment method for any online shop. Due to country-specific requirements, we need little more time to sort out the gateway hassle. 


We're on our way to securing our spot on the PayPal gateway so you can make your payment seemly. But please bear with us, Paystack is one of the leading payment gateways in Africa.    
How do I place an order?
Once you've found the service(s) from “https://ebook-filer.com”, simply click on “Submit Manuscript” and you'll need to fill the forms that are required. Once you've done that, click on submit and you'll be taken to the checkout page to place your order. 


If you have any questions on this process, or have any difficulties placing an order, please give our Customer Care team a call on +2348148286830.    

I have specifications, can I order via chat or over the phone?
Yes, of course. You can order over the phone by clicking and following the WhatsApp Chat button at your fingertip calling +2348148286830. Our lovely Customer Care Team will be happy to help. 
How will I know that you've received my order, and when will the payment be deducted?
You'll receive an order confirmation email within 12 hours of your order being placed. If you haven't received this email, please check your junk mail folder. If you have any problems, contact our Customer Care Team by email at support@ebook-filer.com. 

Please note that your order may be subject to additional security checks.  
Is it safe to use my debit/ credit card?
Very. Our online shop uses the very latest encryption technology (SSL) to ensure that your transactions with us are completely private and protected as they travel across the internet. When you proceed to make your purchase, your browser makes a connection to the secure section of our website. 


Your browser will show a padlock in the bottom right corner to indicate that it has made a secure connection and depending on your browser a window may pop-up to notify you that you are entering this safe area.


In addition, our site uses secure payment technology which gives you peace of mind when shopping online. This means that you may see some additional checks taking place when you are ordering with your credit or debit card. If you experience problems with payment, please double-check your card details with your bank. If you continue to experience issues, please contact our Customer Service Team by email at support@ebook-filer.com.   

What's your returns policy?
Since we offer digital products and services, our returns policy permits you to return such item within 48 hours of receipt and you'll be entitled to any of our services and products at the same price [we assumed that you've ordered for a different product instead of another]. 


Note: You'll lose the right to use any returned item.    A

Where do I go for help?
Please click here for assistance.  

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